Refund policy

Returns Policy

We want you to be completely happy with your purchase from JCDC Home Supplies. This policy does not affect your statutory consumer rights.

Your Right to Cancel and Return

Tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return the goods. You do not need to give a reason for cancellation.

Sale items have the same cancellation and refund rights as full-price items.

How to Return an Item

Email sales@jcdchomesupplies.co.uk with your order number or other proof of purchase. For change-of-mind cancellation, a reason is optional.
We will respond within 1–2 working days with return instructions. Contacting us within the cancellation period exercises your right to cancel; this does not depend on our approval.
Pack the item securely, using its original packaging where possible.
Use a tracked service where possible and retain proof of postage.

Return Address

Unit 4 Monarchs Way
Shifnal
TF11 8PW
United Kingdom

Return Costs

For change-of-mind returns, the customer is responsible for return postage.

For damaged, faulty or incorrect goods, we will arrange collection at no cost to you and offer a replacement or full refund, whichever you prefer.

Damaged, Faulty or Incorrect Goods

Please inspect your order on arrival and report damage, faults or incorrect items as soon as possible, ideally within 48 hours, with details and photographs where possible. Reporting later, or being unable to provide photographs, does not affect your statutory rights.

Condition of Returned Goods and Exceptions

You may inspect goods as you would in a shop. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening packaging or assembling an item does not automatically remove your statutory cancellation rights.

Products made to your specifications or clearly personalised are excluded from change-of-mind cancellation rights. Your rights if goods are faulty, incorrect or not as described remain unaffected.

Refunds

Once we have received and inspected your return, we aim to process your refund within 5–7 working days. This service level does not extend any statutory refund deadline. For statutory cancellations, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

For cancellation of your whole order, we also refund the standard outbound delivery charge. Any premium delivery surcharge is not refundable.

Refunds are issued to the original payment method. We will email you when your refund has been processed. Your bank or card provider may take additional time to show the refund. If you have not received it after this period, contact sales@jcdchomesupplies.co.uk.

Exchanges

For a change-of-mind exchange, return the original item using the process above and place a separate order for the replacement. This does not affect our replacement offer for damaged, faulty or incorrect goods.