Refund policy
Returns and Refunds
We offer a 14-day return policy. You have 14 days after receiving your order to request a return.
To be eligible, your item must be unused, undamaged and in the same condition that you received it. Items should be returned in their original packaging where possible. You’ll also need your receipt or proof of purchase.
To start a return, contact us at sales@jcdchomesupplies.co.uk. Please do not send an item back before your return has been approved.
Approved returns should be sent to:
Unit 4 Monarchs Way
Shifnal
TF11 8PW
United Kingdom
If your return is approved, we’ll provide a return shipping label and instructions explaining how and where to send your package. Items sent back without first requesting a return may not be accepted.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or incorrect. Please include details of the issue and photographs where appropriate so we can investigate and put things right.
Items that cannot be returned
We do not accept change-of-mind returns for custom-made or personalised products, unless the item is faulty or not as described. Sale items and gift cards are also non-returnable unless they are faulty or misdescribed.
This policy does not affect your statutory consumer rights.
Exchanges
The quickest way to receive a different item is to return the original item. Once the return has been accepted, place a separate order for the replacement product.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 7 business days.
Your bank or card provider may take additional time to process and show the refund. If you have not received your refund after this period, please contact us at sales@jcdchomesupplies.co.uk.